Cancellations, returns, and store credit
The terms that apply when an order is placed with Wise Vault Collectibles.
Effective July 16, 2026. Policy version 2026-07-16-v1.
Orders are final once payment is submitted. Wise Vault Collectibles is not required to accept a cancellation, return, or refund because a customer changes their mind, orders the wrong product, places a duplicate order, or later finds a different price.
If WVC chooses to approve a cancellation, return, or refund as an exception, the approved amount will be issued only as Wise Vault Collectibles store credit. Cash refunds and refunds to the original payment method are not provided unless required by applicable law.
Store credit is reduced by the actual payment-processing fees charged on the original payment that the payment processor does not return to WVC. WVC will deduct only the unrecovered amount actually associated with the transaction.
The same final-sale terms apply to preorder products. Release dates and fulfillment estimates may change, and a delay or allocation change does not automatically create a right to cancel unless WVC states otherwise or applicable law requires a remedy.
Contact WVC promptly if the wrong item is provided, an order arrives damaged, or the merchandise does not match the order. WVC will review the circumstances and provide the remedy required by the applicable order terms and law.
Nothing in this policy limits a customer right or remedy that cannot legally be waived. When applicable law requires a refund to the original payment method or another remedy, WVC will follow that requirement.
Before continuing to secure payment, each customer must affirmatively accept this policy. WVC records the accepted policy version and acceptance time with the order.
